FREQUENTLY ASKED QUESTIONS
Have another question that is included below? Contact us via Email or use the Contact form.
GENERAL
1. How do I download my skincare guide after purchase?
After completing your purchase, you will receive an instant download link via email. Simply click the link to download your guide as a PDF file. If you donβt see the email, please check your spam or promotions folder. You can also login to the MY ACCOUNT section at the top of the page to access all of your guide purchases.
2. Can I access my guide on multiple devices?
Yes! Once downloaded, your guide can be opened on computers, tablets, and smartphones.
3. What if I lose my download link?
No worries! Login to your Blemish Boss account to access your guides and downloads at anytime. Need help or assistance - reach out to our Blemish Bosses.
4. What if I lose my account login?
No worries! Hit the Forgot Password link to reset your account.
5. Will a physical item be shipped?
NO! Our skincare guides are exclusively digital products only. You may print the guides you purchased for personal use only. Redistribution, monetization or recreation of the guides is strictly prohibited.
6. Can I get a rebate or refund?
All guides are digital products, so unfortunately we do not offer rebates, returns, or refunds once purchased. Please read product descriptions carefully before buying. Refunds will only be distributed due to accidental multiple purchases. Please note that refund will be voided if files are accessed/opened on multiple emails; refunds will not be granted.
7. Why can't I download my files?
There may be an issue with your browser if nothing happens when you click the download links.
Disable any pop-up blockers that may hinder the download.
Try using a different web browser or device. Still having issues? Contact Blemish Boss using our form.
8. Can I Re-sell or share the files?
NO! All files including all the free resources are for PERSONAL USE ONLY.
DO NOT purchase for commercial purposes or redistribute.
9. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also support payments through Shopify for a secure transaction experience.
10. Is my payment information secure?
Yes. All transactions are processed through secure payment gateways with encryption, so your personal and financial information is fully protected and not stored.
